Your privacy matters. This policy explains what data we collect, how it is used, and your rights.
Last Updated: July 27, 2026Parrow, a product of Aegis Integrated Systems, LLC, operates a visitor and entry management platform used by residential and commercial property managers. The platform includes a kiosk-based visitor check-in system, a resident portal, and an SMS-based directory access service.
This Privacy Policy applies to all personal information collected through the Parrow application, website, and associated SMS messaging service. By using Parrow, you agree to the collection and use of information as described in this policy.
| Data Type | How Collected | Purpose |
|---|---|---|
| Name | Entered verbally or typed into the kiosk | Identify the visitor and notify the resident being visited |
| Mobile phone number | Captured from Twilio caller ID when calling the property number | Deliver SMS directory access link; record opt-in/opt-out consent |
| Visit timestamp | Automatically recorded at time of visit | Maintain a visitor log for property management records |
| Access outcome | Automatically recorded (granted / denied / call initiated) | Audit trail for property security |
| Data Type | How Collected | Purpose |
|---|---|---|
| Name | Entered by property manager in admin portal | Display in resident directory; match visitor searches |
| Email address | Entered by property manager | Resident portal login (OTP authentication) |
| Phone number | Entered by property manager | Contact information; call routing for visitor calls |
| Unit number | Entered by property manager | Identify the resident's unit within the building |
No cookies for tracking. Parrow does not use advertising cookies, tracking pixels, or third-party analytics cookies. Any session data stored in the browser is used solely to maintain your authenticated session within the application. Product-usage analytics are performed on our own systems in aggregate, de-identified form â we do not use third-party trackers.
We use the information we collect only to operate and improve the Parrow service:
Any analysis of usage is performed in aggregate, de-identified form to operate and improve the service. We do not build advertising or marketing profiles of individuals, sell your data, or use it for targeted advertising.
When you call a property's Parrow phone number, your mobile phone number is captured via Twilio caller ID. This number is used only to:
Your phone number will never be used for marketing. Parrow will not send promotional messages, advertisements, or any communications unrelated to your current visit to the property. Your number will not be shared with the property manager, other residents, or any third parties for marketing or sales purposes.
For details on SMS opt-in and opt-out, see our Terms and Conditions.
Parrow will never:
No third-party marketing. Mobile phone numbers and other personal information collected by Parrow are never provided to third parties for marketing purposes. This commitment is absolute and does not change regardless of business circumstances.
We share personal information only in the following limited circumstances, all of which are necessary to operate the service:
| Recipient | Data Shared | Purpose | Marketing Use? |
|---|---|---|---|
| Twilio Inc. | Mobile phone number, message content | SMS and voice call delivery infrastructure | â No |
| Supabase Inc. | All application data | Hosted PostgreSQL database (AWS us-west-2) | â No |
| Vercel Inc. | Server request logs, IP addresses | Application hosting and CDN | â No |
| Property Management Company | Visitor name, visit outcome, timestamp | Visitor log for the property they manage | â No |
All third-party service providers listed above are bound by their own privacy policies and applicable data protection laws. Parrow does not share data with any other third parties.
We may disclose personal information if required to do so by law, court order, or governmental authority, or to protect the rights, property, or safety of Parrow, our users, or the public.
| Data Type | Retention Period |
|---|---|
| SMS opt-in consent records (opted_in_at, opted_out_at) | Permanent â required for legal and carrier compliance |
| Visitor phone number (active opted-in) | Until opt-out + 90 days, or account deletion |
| Visitor logs (name, timestamp, outcome) | Determined by property management account settings; default 12 months |
| Resident profile (name, email, phone, unit) | Until removed by property manager or account deletion |
| Server access logs | 30 days (Vercel default) |
| Pending directory URL (held before YES reply) | Cleared immediately upon delivery or expiry (24 hours) |
We implement appropriate technical and organizational measures to protect your personal information:
While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your information.
You may stop receiving SMS messages at any time by texting STOP to any Parrow message. See our Terms and Conditions for full details.
You may request access to, correction of, or deletion of your personal information held by Parrow by contacting us at support@parrowentry.com. We will respond to verifiable requests within 30 days.
Note: Consent timestamps (opted_in_at, opted_out_at) may be retained even after a deletion request where required by law or carrier regulation.
If you are a registered resident and wish to update or remove your profile, please contact your property manager, who administers the Parrow account for your building.
California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected and the right to request deletion. To exercise these rights, contact us at support@parrowentry.com.
The Parrow application is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at support@parrowentry.com and we will promptly delete such information.
We may update this Privacy Policy from time to time. When we make changes, we will revise the "Last Updated" date at the top of this document. For material changes, we will provide notice through the application or by email to registered users where practicable.
The current version of this Privacy Policy is always available at https://app.parrow.ai/privacy.html. Continued use of the Parrow application after any changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:
We aim to respond to all privacy inquiries within 5 business days.